Selection and Training of Therapists and other collaborators

(selection, evaluation, coaching, etc.), (general procedures, SPA etiquette, welcoming and leaving the patient, Ayurvedic massage techniques, oriental massage techniques, relaxation techniques, etc.)

In the first phase, it deals with the definition of the necessary skills and experience, including the selection of the Team and the subsequent formation and guidance of that Team in the following phases.

This is the most important point of all the preparation for opening a SPA. There is a direct relationship between the Team's skills and knowledge and the best or worst functioning of the space and user satisfaction. Herein lays the secret of well-provided services and the continuous return of customers. The entire team (receptionist, therapists and cleaning officers) must be trained, and the owners must participate in all modules. The training of therapists is closely linked to the definition of Services. It will be the responsibility of the owners to define the degree of knowledge to be transmitted to employees, but YALA will also make your suggestion.